It looks like he just couldn't be bothered and chose to self exclude me, either because he doesn't know what he's doing or its easier for him. The person i spoke to, 'Jerome' didn't appear to know the difference, he's then restricted my account permanently and just cut me off chat abruptly. I received no customer service whatsoever, he basically asked me if i wanted to close my account permanently, which i found confusing as i just wanted to close my account, i did not want to self exclude, I'm an experienced gambler and comfortable with playing games online.

When i did get through to someone, i explained that i wanted to close my account as i wasn't happy with the games and didn't really receive any bonuses. What really annoyed me more than anything was the customer service, trying to get past the bot to a real person on the online chat is a real challenge. The RTP seems lower than other casinos, but this is just my experience. The games that i did play did not pay very much out and it was always a struggle just to enjoy playing the games without your deposit being eaten up immediately after a few spins. However that's where the positivity ends. I have not given this casino a 'very negative' rating as they do have a larger selection of game providers that work in my jurisdiction.

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